Is it safe to walk on/wash my type of roof (shingle, tile, metal)?
Yes. We adjust our approach based on the roof type, whether it's shingle, tile, or metal, so the roof is treated safely and appropriately either way.
What's causing the black streaks or green patches on my roof?
Black streaks are typically algae, and green patches are usually moss — both thrive in damp, shaded conditions and spread over time if left untreated.
Does soft washing shorten the lifespan of my shingles, or extend it?
It extends it. Soft washing removes the algae and moss that break down shingles over time, so regular cleaning actually protects your roof rather than wearing it down.
Do we use pressure on the roof, or only soft washing?
Soft washing only. High pressure can strip granules from shingles and cause lasting damage, so we use low pressure and the right cleaning solution to clean effectively without putting your roof at risk.
How often does a roof need to be cleaned?
Roughly every 1–2 years is a good baseline, though shaded or damp roofs may need it more often since algae and moss regrow faster in those conditions.
Will this help avoid a full roof replacement sooner than necessary?
Yes. Algae and moss buildup can damage shingles and shorten their lifespan if left alone, so regular cleaning helps you get the most life out of your roof before you need to replace it.
Why Us
Are your technicians trained, insured, and uniformed?
Yes! Our crew is trained, covered under $5,000,000 in liability insurance, and shows up in branded shirts and gear so you always know who's on your property.
Do I need to be home for the appointment?
Not usually! For exterior services, you don't need to be home at all. For interior window cleaning, or if a job requires interior access to reach certain areas, we'll just ask that someone be home.
What if I'm not satisfied with the work?
You don't pay until you're happy with it! If something isn't up to standard, we'll come back and make it right at no extra cost.
Do you offer any guarantee or warranty on service quality?
Yes! Our satisfaction guarantee means we'll return to fix any issues until you're satisfied, at no additional charge.
How do I get a quote, and is it free?
Quotes are free and easy to get! Just reach out with a few details about your property, and we'll get back to you with pricing in no time.
What's your cancellation/rescheduling policy?
We're flexible! Just give us a heads-up if you need to cancel or reschedule, and we'll happily find a time that works for you.
Pricing & Booking
How is pricing determined?
Every quote is done on a case-by-case basis, based on the size of your property, the scope of work, and any specific details of the job! Call us out today, and we can swing by for a free quote!
Do you offer a discount for bundling multiple services in one visit?
We don't offer a bundling discount, but we do offer discounts through our recurring service plans (quarterly, bi-annual, or tri-annual).
What payment methods do you accept?
We accept e-transfer, credit card, cheque, and cash. Whatever floats your boat!
Is the quote all-in, or can extra costs come up?
Our quotes are all-in, plus GST, unless otherwise specified. If the scope changes on-site, we'll always let you know before proceeding!